Website FAQ’s

 

How long will it take to receive my order/goods?

Orders have a processing time of 1-2 business days, with an expected delivery of 5 -10 days. Once dispatched, an email will be sent containing the tracking number for the parcel.

 

How can I track my order?

We send all our parcels via Courier Post. These can be tracked at www.courierpost.co.nz with the Tracking number mentioned on your invoice   

 

Can I return my order if I change my mind?

Please email webshop@tlp.co.nz . A restocking fee of 15% will apply.

 

My goods are faulty, how do I resolve this?

Please email webshop@tlp.co.nz

 

Do I need to create an account to shop with you?

No, new customers are able to checkout as a guest when shopping online with us. However, we recommend setting up an account as this will allow you to see previous orders and shop without having to fill in your details every time. Plus you can get benefits such as order tracking, the option of regular newsletter specials, and access to any promotions we might have in the future.

 

You can sign up right now, or you can start shopping straight away and register your account during checkout, whichever suits you best.

 

Just follow the easy steps on screen and remember to have your payment and address information available too.

When will I be charged?

Your card will be charged in real time once you’ve placed your order. If you need to cancel the transaction you will need to contact us directly via webshop@tlp.co.nz

 

Postage Costs

Postage costs for returning items will be at your own expense. If your item is faulty please contact webshop@tlp.co.nz and we will arrange the return postage of your item/s

If an item/s is being exchanged for a different product, shipping fees and restocking fees for the exchange may be waived.

What payment methods do you accept?

We accept Credit and Debit cards from Visa and Mastercard

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